Your First Day With ClearShare
Whether you’re considering ClearShare or you’ve just signed up, you may be wondering how to get the most out of your membership.
Here’s a guide to help you understand what happens after you sign up for ClearShare.
The ClearShare Difference
High-quality, responsive service
From the moment you enroll in ClearShare, we strive to provide you with a level of high-quality, responsive service. You can start our membership at any time starting from the first day of the following month.
For example, if you enroll on June 23, the earliest you can start is July 1. But you can choose August 1 if you want – it’s up to you! We’ll send reminder notifications the day before your plan date starts to help set you up for success.
On your start date, you’ll get another email from us. Save this one because it’ll have a lot of important information, including your new member ID. You use this ID to log into your member portal through the Health Wallet App.
Signing up for your Health Wallet App
Your Health Wallet app is the one-stop shop for information about your plan. Here’s where you’ll find your digital ID cards, plan information, and 24/7 customer support. Your family members aged 18-26 can get their own Health Wallets, too.
Get started with three simple steps:
- Download the Health Wallet app. Click or search for The Health Wallet in the Apple App Store or Google Play store.
- Create a login using your date of birth and your new Member ID.
- Access all your benefits, including telemedicine through Lyric.
Once you have the Health Wallet App, you can begin to use your benefits with your virtual card. Physical member cards will be mailed to you at the beginning of your plan month, and should arrive within 3 weeks of your plan starting.
Using Your ClearShare Plan
Once you have your Health Wallet App set up, it’s time to start using your incredible benefits.
If you need a major procedure or a visit to the hospital or ER, you’ll need to open a need request and submit your bills to Clearshare. Want some help? Clearshare’s Care Coordination can help you navigate these services.
Get Help from Care Coordination
Care Coordination is a dedicated, white glove resource that helps you find high-quality, fair priced providers for the treatment and services you need. It’s unlike anything else you’ve used before. Most importantly, it can help you get the care you need for as little as $0.
With Care Coordination, we do the research and legwork to find you specialists and services like labs and imaging, saving you valuable time.
But Care Coordination saves not just time. If you use one of the providers we recommend, your out of pocket costs are waived, and you’ll get your care for free. That’s right. Your care will be completely free if you use a provider that we identify for you.
We created the Care Coordination program to help you get the care you need, the quality you deserve, and unbelievable prices.
Choose In-Network Providers
Whenever you need medical care, be sure to see in-network providers. Since Clearwater uses one of the largest nationwide networks, you’ll find plenty of excellent providers!
To find a list of providers, visit Multiplan and follow these steps:
- Click on “Find a Provider” at the top right of the page.
- Click on “Select Network.”
- From the list that pops up, choose “PHCS.”
- From the next pop-up list, select “Specific Services.”
- In the dialog box, search by name, specialty, or facility type, in the city or county near you.
- Click the search icon, and your list of providers will appear!
When selecting your provider, contact the provider’s office to confirm two things:
- They are still in the PCHS network, and
- Their billing NPI# is contracted through the PCHS/Multiplan network.
Remember, the Care Coordination team can do these steps for you. We’re here to help!
If you need any help with these steps or services, contact our support team.
Check Your Prescriptions
If you have signed up for the Basic or Advanced membership add-ons, your plan also provides for affordable pricing on prescriptions.
As you transition to your new health coverage, don’t forget about any prescription medication you take. Make sure to give your pharmacy your new coverage information.
Your member responsibility costs for prescriptions are:
- Rx Tier 1 Generic: $0
- Rx Tier 2 Preferred Brand: $20
- Rx Tier 3 Non-Preferred Brand: $40
- Rx Tier 4 Speciality: Not included
To find out which tier a prescription is on, browse the drug formulary.
If you need a prescription filled and your pharmacy cannot find you in the system, please call the pharmacy number on your ID card, 800-311-3446.
Enroll in Telemedicine with Lyric
Another great benefit with your healthcare plan is unlimited access to telemedicine care through our partner, Lyric. With Lyric, you can access doctors 24 hours a day, seven days a week. It’s a safe, convenient option that’s there for you whenever you need it.
Your plan includes unlimited $0 cost for virtual primary and urgent care visits.
Getting started with Lyric is easy. Just log into the Health Wallet app on your phone, and tap on the Telemedicine option. This takes you to the Lyric Member Dashboard, where you can schedule a call with a doctor by phone or video — whatever’s best for you. You can message doctors from your dashboard, update your information and more.
Want to add family members? No problem. Primary members, spouses and dependents aged 18-26 can access their own unique Lyric accounts through their own Health Wallets. You can add your child dependents to your own Lyric account through the account settings.
For questions about Lyric, schedule a call via the Health Wallet app.
Take Care of Your Mental Health with Talkspace
Mental health matters. To support your mental health, we’ve partnered with Talkspace. Here’s a video overview of their services.
With Talkspace, you’ll be matched with a recommended, licensed provider based on your preferences. You can get support day and night. Work with the same therapist in ongoing sessions or switch providers to find the perfect fit.
Your plan includes:
- Unlimited Messaging Therapy: For members and dependents age 13+
- Therapy: One 30-minute Live Video Session per month for individuals age 13+, $65 for additional sessions
- Psychiatry: Up to 13 Live Video Sessions annually for individuals age 18+
To set up your account, visit Talkspace.com/Clearwater and click “Get Started.” Verify your information. Then sign up with the organization name and keyword emailed to you on your plan start date.
For further questions, you can visit our Talkspace FAQ.
If You Need Anything Else
If you’re stuck somewhere, don’t worry. We have your back. There are several different resources you can check if you have a question about your membership. Choose whichever way works best for you.
For basic questions about your enrollment and plan, our FAQ is a great place to start. Here you’ll find a glossary of terms and details about what is included in your membership type, how to find providers and specialists, what to do for major procedures and more.
If you’d rather reach out directly, that works too! We understand everybody has their own preferred communication methods. Here are some ways to connect with us:
- Email us – planhelp@clearwatersavings.com
- Call us – (877) 405-2926
- Text us – (512) 489 7141
Interested in joining ClearShare as a member? Book a call with a specialist for more information.
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